Privacy Policy

Moonora Lab respects your privacy. This policy explains what information we collect, how we use it, and the choices you have when using our freight intelligence platform.

Moonora Lab is operated from Canada. By using the Service, you consent to the practices described here.

• Account information such as email address, name, role, and profile details provided during signup or onboarding.
• Payment reports, comments, ratings, and other content you submit to the platform.
• Usage data such as company searches, pages viewed, watchlist activity, and interactions with company profiles.
• Search analytics including queries, filters applied, result counts, and companies selected from search results.
• Technical data such as browser type, device information, session data, and approximate location derived from IP address.
• Communications you send to us, including dispute submissions, claim requests, and support requests.
• Local browser storage for recent company searches and recently viewed profiles when you use those features.

• Operate, maintain, and improve the Service.
• Verify reports, process broker disputes, review company claims, and enforce community standards.
• Calculate Payment Pulse scores, payment metrics, and aggregated analytics from approved community reports.
• Display approved community reports on company profiles and in comparison tools.
• Send account-related communications and, if enabled, payment reminders or watchlist alerts.
• Analyze search and usage patterns to improve company discovery and platform performance.
• Protect against fraud, abuse, score manipulation, and security threats.

Payment Pulse is Moonora Lab's proprietary 0–100 payment reliability score derived from approved community reports. Scores may be displayed with moon-phase indicators for quick visual reference. Payment Pulse is not a credit score, credit report, or consumer reporting product.

When a payment report is approved, relevant payment details may appear publicly on a company profile, including payment timing, ratings, and aggregated metrics. Do not submit information you are not comfortable having displayed in connection with your report.

We use service providers such as hosting, authentication, email, and analytics vendors to operate the platform. We may also display third-party business data on company profiles when a source has been lawfully linked and confirmed, such as external ratings from Google Places when enrichment is enabled.

We do not sell your personal information. We may share information with service providers under contractual obligations, when required by law, or to protect the rights and safety of Moonora Lab and its users.

Moonora Lab uses session and authentication mechanisms needed to keep you signed in and secure. We may also store recent searches and recently viewed companies in your browser's local storage to improve your experience. You can clear this data through your browser settings.

We retain account information and submitted reports for as long as needed to operate the Service, maintain company profiles, resolve disputes, and meet legal obligations. Aggregated analytics may be retained after individual reports are removed where permitted by law.

Depending on applicable law, including PIPEDA in Canada, you may request access to, correction of, or deletion of personal information we hold about you, subject to legal and operational limitations.

• Update account details through your profile or onboarding settings.
• Manage watchlist alerts from your watchlist page.
• Contact us to request access, correction, or deletion of personal data.

We use reasonable administrative, technical, and organizational safeguards designed to protect information we process. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Moonora Lab is intended for business users in the freight industry and is not directed to children under 16. We do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time. When we make material changes, we will post the updated policy on this page and update the "Last updated" date. Continued use of the Service after changes become effective constitutes acceptance of the revised policy.

Privacy questions or data requests: privacy@moonoralab.com

See also our Terms of Service, Community Guidelines, and Report Policy.