Terms of Service

By accessing or using Moonora Lab (the "Service"), including our website, applications, and related services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Service.

If you create an account or use the Service on behalf of a company, you represent that you have authority to bind that company to these Terms.

Moonora Lab is a freight intelligence platform for the trucking and freight industry. We provide company information, Payment Pulse scores, payment analytics, and community-submitted payment experiences.

All information on Moonora Lab is provided for informational purposes only. Moonora Lab does not broker freight, extend credit, guarantee payment, or provide legal, financial, or business advice.

• You must provide accurate, current, and complete information when creating an account and keep your account information up to date.
• You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.
• You must notify us promptly if you suspect unauthorized access to your account.
• You must not impersonate another person, company, carrier, broker, or representative, or misrepresent your affiliation with any entity.

Moonora Lab allows users to submit payment experiences and related reports based on their direct business dealings. By submitting a report, you agree to the following:

• Reports must be truthful, accurate, and based on your own firsthand business experience.
• You should only submit reports for loads, invoices, or transactions you were directly involved in.
• False, misleading, defamatory, fraudulent, retaliatory, or malicious reports are strictly prohibited.
• Moonora Lab may request supporting documentation privately to verify a report or investigate a dispute.
• Moonora Lab may review, edit, reject, remove, or decline to publish any report at its sole discretion, including in response to broker disputes or community guidelines violations.
• Submitting a report does not guarantee publication, verification, or any particular outcome on a company profile.

Company information on Moonora Lab may come from public records, official government sources (such as FMCSA data), community submissions, verified company representatives, third-party enrichment sources, and other lawful data providers.

• Public company information may not always be current, complete, or error-free.
• Moonora Lab does not guarantee the accuracy, completeness, or timeliness of any company profile.
• Company representatives may claim profiles and dispute reports subject to Moonora Lab's review processes.
• A company profile, verification badge, or external rating does not constitute an endorsement by Moonora Lab.

Payment Pulse is Moonora Lab's proprietary 0–100 payment reliability score and related analytics derived from approved community reports and related payment data. Scores are displayed using moon-phase indicators (crescent, quarter, half, gibbous, and full moon) for at-a-glance reading. Payment Pulse is designed to help carriers and industry participants assess payment patterns.

• Payment Pulse is not a credit score, credit report, or consumer reporting product.
• It is not financial advice, investment advice, or a recommendation to haul for or avoid any company.
• It should not be interpreted as a guarantee of future payment performance, solvency, or business reliability.
• Scores and analytics may change as new reports are submitted, verified, removed, or disputed.
• You are solely responsible for your own business decisions, credit checks, contracts, and due diligence.

In addition to company profiles and Payment Pulse, Moonora Lab may offer:

• Watchlist — save companies and receive alerts when new approved reports are published.
• Payment Log — track your submitted reports and payment reminders.
• Compare — review Payment Pulse and payment metrics across multiple companies.
• Search — discover brokers and carriers by name, MC, or USDOT.
• Third-party enrichment — display confirmed external business ratings separately from community reports.

Moonora Lab and its licensors own all rights, title, and interest in and to the Service, including the website, software, design, trademarks, logos, Payment Pulse methodology, Payment Pulse analytics, aggregated data products, and all related intellectual property.

You retain ownership of the content you submit, including payment reports and comments. By submitting content to Moonora Lab, you grant Moonora Lab a worldwide, perpetual, irrevocable, royalty-free, sublicensable license to use, store, reproduce, display, analyze, aggregate, publish, and distribute that content in connection with operating, improving, and promoting the Service.

You represent that you have the right to submit your content and that your submissions do not violate any third-party rights or applicable law.

You agree not to:

• Scrape, crawl, harvest, or automatically extract data from the Service without written permission.
• Copy, download, resell, or redistribute Moonora Lab databases, company lists, or aggregated analytics.
• Reverse engineer, decompile, or attempt to derive Payment Pulse methodologies.
• Impersonate any person or entity, or misrepresent your authority to act on behalf of a company.
• Submit spam, bulk automated reports, or manipulate Payment Pulse scores or rankings.
• Interfere with the security, integrity, or availability of the Service.
• Use the Service for any unlawful, harassing, defamatory, or fraudulent purpose.

THE SERVICE AND ALL INFORMATION, SCORES, ANALYTICS, REPORTS, AND COMPANY DATA ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY.

MOONORA LAB DISCLAIMS ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. MOONORA LAB DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT ANY PAYMENT OUTCOME, BUSINESS RELATIONSHIP, OR COMPANY PERFORMANCE WILL MEET YOUR EXPECTATIONS.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, MOONORA LAB AND ITS OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AND AFFILIATES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, BUSINESS, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, MOONORA LAB'S TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID MOONORA LAB IN THE TWELVE (12) MONTHS BEFORE THE CLAIM OR (B) ONE HUNDRED CANADIAN DOLLARS (CAD $100).

You agree to defend, indemnify, and hold harmless Moonora Lab and its officers, directors, employees, contractors, and affiliates from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to:

• Your use of the Service.
• Your submitted reports, disputes, claims, or other content.
• Your violation of these Terms.
• Your violation of any law or third-party rights.

Moonora Lab may suspend, restrict, or terminate your account or access to the Service at any time, with or without notice, if we believe you have violated these Terms, submitted false or abusive reports, engaged in prohibited conduct, or created risk or legal exposure for Moonora Lab or other users.

Suspension or termination does not limit Moonora Lab's right to pursue other remedies available under law or these Terms.

Moonora Lab may update these Terms from time to time. When we make material changes, we will post the updated Terms on this page and update the "Last updated" date. Your continued use of the Service after changes become effective constitutes acceptance of the revised Terms.

These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict-of-law principles. You agree that any dispute arising out of or relating to these Terms or the Service will be brought exclusively in the courts located in British Columbia, Canada, unless applicable law requires otherwise.

Questions about these Terms may be directed to:

Moonora Lab
Email: legal@moonoralab.com

For community reporting standards, see our Community Guidelines. For broker dispute procedures, see Report Dispute.