Terms of Service

By accessing or using Moonora Lab (the "Service"), you agree to these Terms of Service. If you do not agree, do not use the Service. If you use the Service on behalf of a company, you represent that you have authority to bind that company.

Moonora Lab is a freight intelligence platform providing company information, Payment Pulse metrics, community-submitted payment experiences, and private Payment Vault tools. All information is for informational purposes only. Moonora does not broker freight, extend credit, guarantee payment, or provide legal, financial, or business advice.

• Provide accurate account information and keep it current.
• Protect your login credentials and notify us of suspected unauthorized access.
• Do not impersonate another person or company or misrepresent your affiliation.

Payment Vault is a private import feature. Uploading files does not authorize public aggregate use by itself.

• You are responsible for having authority to upload the business records you import.
• Do not upload data you lack the right to process.
• Do not upload unnecessary personal or sensitive information.
• Do not upload malicious, fabricated, or manipulated files.
• Private Vault processing permission is limited to operating Vault features for your account.

Contributing selected qualifying records to company-level Payment Pulse aggregates requires a separate affirmative consent (unchecked by default, versioned). Contribution authorization is distinct from:

• Community report publication licenses.
• Private Vault processing permissions.
• Audit and security retention.

Counsel review required: community content licenses must not be read as applying a perpetual public-content license to private Vault files. Private files remain private unless you affirmatively contribute qualifying derived timing under the then- current consent version.

Contributor representations (to the best of your knowledge): records concern a transaction you were authorized to handle; information is accurate; contribution is not fabricated or manipulated; submission does not unlawfully disclose third-party data; you will not attempt score manipulation.

• Reports must be truthful and based on your own firsthand business experience.
• False, misleading, defamatory, fraudulent, retaliatory, or malicious reports are prohibited.
• Moonora may request supporting documentation privately.
• Moonora may review, edit, reject, remove, or decline to publish any report.
• Submission does not guarantee publication.

• Trusted observations may be validated automatically and may qualify without prior manual approval.
• Ambiguous records may be quarantined.
• There is no guarantee of qualification or public aggregate impact.
• Correction, revocation, rematch, and recalculation may occur.
• Fraud and security review may apply.

Payment Pulse is Moonora's informational company payment-pattern metric. Trusted observations (internally validated derived timing) and approved community reports are distinct sources. Severe overdue differs from confirmed unpaid. Scores and confidence may change.

• Payment Pulse is not a credit score, credit report, or consumer reporting product as marketed.
• It is not financial advice or a recommendation to haul for or avoid any company.
• It is not a guarantee of future payment performance.
• You remain solely responsible for your own due diligence.
• Counsel must assess commercial credit-reporting and related risks before launch claims are finalized.

• Verified company representatives may dispute community reports.
• Companies may request correction of identity facts.
• Companies may challenge severe-overdue or confirmed-unpaid aggregate signals.
• Resolving an integrity alert is separate from revoking an observation.
• Correcting evidence may trigger recalculation.

See Data Correction & Challenges.

Moonora may quarantine suspicious data, revoke observation authority, suspend contribution capability, preserve audit evidence, and correct company associations when needed to protect integrity or comply with law.

Moonora and its licensors own the Service, trademarks, Payment Pulse methodology, and related intellectual property.

You retain ownership of content you submit. For community reports and similar public-facing submissions, you grant Moonora a license to use, store, reproduce, display, analyze, aggregate, publish, and distribute that content in connection with operating and improving the Service. Exact license scope, duration, and irrevocability are subject to counsel review and must remain consistent with privacy rights and contribution withdrawal.

For private Vault files, you authorize processing only as needed to provide Vault features and, if you separately consent, to create qualifying derived observations for aggregates under that consent version.

• Scrape or harvest data without written permission.
• Manipulate Payment Pulse scores or rankings.
• Fabricate imports, alter dates, or evade deduplication.
• Submit another party’s data without authority.
• Upload malware or intentionally malformed files.
• Interfere with Service security or availability.

THE SERVICE AND ALL INFORMATION, SCORES, ANALYTICS, REPORTS, AND COMPANY DATA ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, TO THE MAXIMUM EXTENT PERMITTED BY LAW.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, MOONORA LAB WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR LOSS OF PROFITS, REVENUE, DATA, BUSINESS, OR GOODWILL, ARISING OUT OF YOUR USE OF THE SERVICE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, MOONORA LAB'S TOTAL LIABILITY FOR ANY CLAIM WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID MOONORA LAB IN THE TWELVE (12) MONTHS BEFORE THE CLAIM OR (B) ONE HUNDRED CANADIAN DOLLARS (CAD $100). Counsel must review this clause for enforceability.

You agree to defend and indemnify Moonora Lab from claims arising out of your use of the Service, your submissions, or your violation of these Terms or applicable law, to the extent permitted by law.

We may update these Terms. Material changes will be posted with an updated date. Continued use after changes become effective constitutes acceptance, except where applicable law requires otherwise.

These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict-of-law principles, unless applicable law requires otherwise. Exclusive venue in British Columbia courts is proposed and must be confirmed by counsel given cross-border users.

legal@moonoralab.com