Report & Dispute Policy

Moonora Lab publishes community-submitted payment experiences to help carriers and freight professionals make informed business decisions. This policy explains what belongs on Moonora Lab, how reports are handled, and how companies may dispute content they believe is inaccurate.

By submitting a report or filing a dispute, you agree to follow this policy in addition to our Terms of Service and Community Guidelines.

• Reports should only describe first-hand business experiences — loads, invoices, or transactions you were directly involved in.
• Reports should be factual and based on information you know to be true at the time of submission.
• Payment dates, payment terms, invoice dates, load dates, days to pay, and other objective information are strongly preferred over opinions or speculation.
• Comments should stay focused on the payment experience and relevant business context.
• One report per invoice or transaction helps keep Moonora Lab accurate and useful.

Before submitting a report, you must certify the following:

I certify that this report reflects my organization's genuine business experience with this company and that, to the best of my knowledge, the information provided is accurate.

This certification is required on every report submission. Submitting false or misleading information after certifying accuracy may result in report removal or account suspension.

The following content is not permitted in reports, comments, or disputes:

• Personal attacks, harassment, insults, or abusive language directed at individuals.
• Illegal content or encouragement of unlawful activity.
• Hate speech, discriminatory language, or content targeting protected characteristics.
• Confidential customer information, including shipper names, rates, contracts, or other non-public business details that should not be posted publicly.
• False, misleading, defamatory, retaliatory, or fraudulent statements.
• Content you do not have the right to publish or that infringes another party's rights.

• Moonora Lab may request supporting documentation privately to verify reports, investigate disputes, or enforce this policy.
• Documentation requests are handled confidentially and are not posted publicly by default.
• Moonora Lab may edit or remove reports that violate this policy, our Terms, or applicable law.
• Moonora Lab may reject reports before publication or remove them after publication.
• Submission of a report does not guarantee publication, verification, or any particular outcome.

Companies may dispute reports they believe are inaccurate. Verified company representatives may file a dispute from the company profile timeline.

• Disputed reports remain visible while under review unless Moonora Lab determines otherwise.
• Disputed reports are reviewed by Moonora Lab administrators, not automatically removed.
• Companies should provide a clear explanation and supporting evidence when disputing a report.
• After review, Moonora Lab may remove, edit, retain, or annotate reports and log the decision.
• Moonora Lab does not guarantee a particular outcome or review timeline.

For step-by-step dispute instructions, see our Report Dispute Process.

Moonora Lab takes repeated false or abusive reporting seriously. Users who submit multiple policy-violating reports, ignore documentation requests, or attempt to manipulate the platform may have their accounts suspended or permanently banned.

• Repeated false reporting may result in permanent account suspension.
• Attempts to manipulate Payment Pulse scores, rankings, or dispute outcomes may result in immediate suspension.
• Moonora Lab may suspend or terminate accounts with or without prior notice when necessary to protect the community.

Questions about this policy may be directed to legal@moonoralab.com.